Shipping policy
Shipping Policy
1. Order Processing Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times As we work with multiple third-party suppliers, shipping times may vary depending on the product and supplier location. Estimated delivery times are:
- Denmark & EU: 5–15 business days
- United States: 7–20 business days
- Rest of World: 10–25 business days
These are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, or high demand periods.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and the items ordered. We may offer free shipping on orders over [amount] — check our store for current promotions.
4. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number where available. Tracking availability depends on the supplier and shipping method.
5. Customs & Import Duties (Non-EU customers) For orders shipped outside the EU, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices.
6. Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the supplier.
7. Contact Crantz | Theqeqeee@gmail.com | Nørremarken 45, Gevninge, 4000, Denmark